Privacy notice

1. Data controller

The data controller is Quality House Florence, VAT no. 02729630463 · REA FI-704232, Via Bonifacio Lupi 14, 50129 Firenze (FI), Italy. Email: info@qualityhouseflorence.com.

2. Data we process

We process the details you enter in the form: full name, Region, town and property address, phone number and email, together with the language and date of your request and the version of the notice you read.

We also process information you choose to send by email, WhatsApp or phone and, if you instruct us, the documents needed for your application: identity document, land registry details and authorisation. To keep the website secure we may process technical data and security logs.

3. Purposes and legal bases

• Answering your quote request and taking pre-contractual steps at your request: Art. 6(1)(b) GDPR.
• Performing our engagement and submitting applications to public authorities on your behalf: Art. 6(1)(b) GDPR.
• Meeting tax and accounting obligations: Art. 6(1)(c) GDPR.
• Protecting website security and establishing, exercising or defending legal claims: Art. 6(1)(f) GDPR.
• Activating non-essential analytics or marketing cookies and tools: only with your consent, Art. 6(1)(a) GDPR and Art. 122 of the Italian Privacy Code.

4. Whether you must provide data

The mandatory form fields are needed to answer your request. Without them we cannot prepare a quote. The notice checkbox only confirms that you have read it: processing for the quote does not rely on your consent.

5. Who receives your data

Data may be shared only as necessary with:

Lovable, which supplies hosting and database services as a data processor; Google, only if you accept marketing tools; our accountant; any appointed technicians, after notifying you; the competent public authorities (Comune/SUAP, Region, Ministry of Tourism and Questura), to submit the information needed for your application; WhatsApp/Meta, if you choose to contact us through that service.

6. Visitor analytics supplied by Lovable

Lovable collects website statistics for us without cookies, stores nothing on your device, does not retain IP addresses and does not identify you. It records pages visited, referral source, country, browser, operating system and device type, time on site, page-loading speed and errors. Click tracking is not active on this website and we do not send custom application events.

Detailed data is kept for 90 days and daily summaries for one year. Lovable's privacy policy is available at https://lovable.dev/privacy.

7. Transfers outside the European Economic Area

Some providers and their sub-processors may process data outside the European Economic Area. Transfers rely on adequacy decisions, including the EU-US Data Privacy Framework, or on Standard Contractual Clauses approved by the European Commission.

8. Retention

• Quote requests that do not lead to work: 24 months.
• Contractual, tax and accounting records: 10 years, unless the law requires otherwise.
• Anonymous cookie consent logs: for the six-month consent period plus a further 12 months.
• Data needed for security or to protect our rights: only as long as strictly necessary for those purposes.

9. Your rights

You may exercise the rights in Articles 15-22 GDPR: access, rectification, erasure, restriction, portability and objection, and withdraw consent where processing relies on it. Write to info@qualityhouseflorence.com. Withdrawal does not affect the lawfulness of earlier processing.

You may complain to the Italian data protection authority, the Garante per la protezione dei dati personali: https://www.garanteprivacy.it.

10. Automated decisions and children

We do not carry out solely automated decision-making or profiling producing legal or similarly significant effects. The service is not intended for children.